Job Description

The Opportunity

Do you have a passion for health and wellness? Love providing outstanding customer service? If so, we have an opportunity for you!

The Massage Therapist is responsible to ensure our members and guests receive a warm, friendly, and professional interaction on every visit. As a Massage Therapist, you will provide massage services to members and guests to help them live well.

Rate of Pay: 35% commission + $7.00/hour on Spa services, and 10% commission on Spa products sold.

Full-time Schedule:

• Tuesday: 9:00am-2:00pm
• Wednesday: 9:00am-3:00pm
• Thursday: 8:00am-1:00pm
• Friday: 8:00am-2:00pm
• Saturday: 8:00am-5:00pm

Job Responsibilities:

• Deliver a high level of hospitality & integrity, while providing a world-class experience, to help our members live well.
• Treat members, guests & employees with fairness, integrity, positivity, and consistency.
• Ensure a positive client experience at all contact points.
• Deliver consistent, professional services which may include but not be limited to: warm greeting, beverage offering, initial consultations to ascertain clients’ wants and needs, confirming comfort levels, showing interest in the client, and performing various massage services. Understand client’s mood for conversation versus relaxation.
• Ability to do customized modalities, including deep tissue, Swedish, therapeutic, sports.
• Discuss any concerns and preferences prior to beginning service and refuse services if skin or body does not appear to be healthy enough to withstand service.
• Strong time management skills.
• Maintain proper sanitization of hands, tools, and equipment used.
• Maintain cleanliness standards throughout shift of designated station(s) or room.
• Perform service timings of 25, 50 and 80 minute massages.
• Support the Spa Manager/Director & staff in daily operations.
• Attend trainings and meetings as scheduled.

Requirements

• Must be authorized to work in the USA. We use E-Verify.
• Must ensure Massage Therapy license is active and current.
• Must have previous experience in a luxury spa.
• Ability to perform customized massage including deep tissue sessions.
• Ability to work well with others under pressure.
• Ability to work in a fast-paced environment.
• Schedule flexibility.
• Must be able to lift up to 25 lb.
• Ability to grasp and reach, sometimes above shoulder level
• Ability to stoop, kneel and crouch.
• Ability to make movements with fingers, hands, wrists, and arms.

Benefits

• Spa Department Specific:
• 40% off Spa products and services
• Regular breaks between clients
• 100% pay for no show clients
• Built in membership clientele
• Premium Products
• Time Off & Retirement:
• Paid Time Off
• 401(k) with company match up to 3%
• Value Sharing (Profit sharing)
• Holiday Bonus
• Health & Wellness:
• EAP (Employee Assistance Program)
• Pet Insurance through MetLife
• Employee Perks:
• Free workout privileges
• Employee discounts in the Pro Shop, Spa & Salon services and in the Market
• Parking and transit benefits (pre-tax deduction)
• Access to Tickets at Work discounts

Diversity, Inclusion, and Belonging Matters:

East Bank Club commits to a culture of inclusion and belonging characterized by connection across our similarities and differences. We honor the dignity of all employees by enabling each to reach their fullest potential and, by doing so, better serve our members. We serve a diverse group of members and recognize the importance of diversity and inclusion in enriching the employee and member experience required to support our mission. EBC is committed to attracting, retaining, and developing employees with varying identities and backgrounds.

East Bank Club is an Equal Opportunity Employer and drug/smoke-free workplace.

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