Responsibilities and Duties: Act as part of an existing support team to assist with questions and issues for our internal tools, third-party products, and IT infrastructure, including troubleshooting hardware/software issues and errors. Ability to support users remotely via TeamViewer, AnyDesk, or other similar software. Work with internal teams, support desk, and developers to understand requirements for internal products and propose solutions. Participate in the development, implementation, and maintenance of Southern’s internally-developed tools, some of which integrate with third-party APIs and software to fit our business processes. Take part in the maintenance of licensed third-party products, including our airline reservations system and airline departure control system. Other duties, as required, to ensure that our daily operations are smooth and successful. Location/Hours: Full-Time or Part-Time: 20-30 hrs. per week Eastern/Central Time applicants preferred: 5:00 am EST start, 8-hour shifts, times may vary. Weekdays, weekends, holidays are mandatory. Work largely remote from home/virtual with occasional travel required for onsite troubleshooting and facilities setup/management. Must have a quiet room/office to work from. Must have adequate internet to power supplied equipment. Knowledge, Skills, and Experience: Prior airline experience, in any role, is a plus. Experience working with third-party SOAP, REST APIs. OpenTravel and/or NDC APIs are a bonus. Some programming experience with PHP, Python, HTML/CSS/JS, or other languages. Familiarity with PHP/Laravel is a plus. Familiarity with an RDBMS and SQL preferred, such as MySQL or MSSQL. Problem-solving skills and attention to detail. Ability to multi-task in a fast-paced environment. About the Company Southern Airways Express is a commuter airline operating in the United States, headquartered in Pompano Beach, Florida. #J-18808-Ljbffr
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