German Support Officers - iGaming Job at Alpha Talent Solutions, Malta

bzA4V0dOaldRMVc2aU9qa3NmQkhkdHBCS1E9PQ==
  • Alpha Talent Solutions
  • Malta

Job Description

Our client, a fast growing company operating in the digital marketing sector for the iGaming industry is seeking to recruit a German Speaking Customer Service Agent to join their team in Malta or Cyprus.

Responsibilities

  • Helping internal and external customers,
  • Contacting other departments when there is an issue to be solved,
  • Keeping customer request queues as low as possible,
  • Customer research (bonuses, deposits, transactions, betting slips, documents, bet calculations),
  • Handling customer request queues assigned accordingly to workload,
  • Having a high knowledge of products offered by the company,
  • Attending team meetings and activities,
  • Taking over in the absence of their Line Manager,
  • Escalating Technical Issues
  • Responsible for the Emergency Procedure;
  • Chat and Email quality assurance;
  • Analyzing any promotion before its launched;
  • Responsible for the Banned procedure.

Requirements

  • Graduation of high school or post-secondary school
  • Work experience preferably at least one year in a similar role within online customer service
  • Skills - strong communication skills; knowledge of Internet related software
  • Bilingual or native fluency in German both written and spoken
  • Available to work on shifts bases covering Monday to Sunday

Job Tags

Work experience placement, Shift work, Sunday,

Similar Jobs

Northwest Lineman College

TEMPORARY Senior Curriculum Graphic Designer Job at Northwest Lineman College

 ...safety and highly value our customers, pushing ourselves to excellence and making work fun.Position OverviewThe Senior Curriculum Graphic Designer is responsible for creating visually engaging and effective educational materials that enhance learning experiences. This... 

Bank of America

Leasing Credit Officer II (Chicago) Job at Bank of America

 ...analyzes credit risk, negotiates and closes deals, while adhering to internal policy, procedures and regulatory requirements Structures the...  ...transactions Undergraduate degree in Finance or Accounting, MBA a plus Skills: Financial Analysis Loan Structuring... 

Distinct | North America

Litigation Associate Job at Distinct | North America

 ...property damage, and other liability matters. Provide strategic legal counsel and defend clients in litigation, including drafting...  ...Opportunities for professional growth and advancement. Flexible work-life balance options, including hybrid and remote work arrangements.... 

Fenchel Family Law PC

Senior Attorney Job at Fenchel Family Law PC

 ...the position: ~ This is a remote position. Our team of 5 experienced attorneys/4 support staff communicate throughout the day via Slack collaborating on complex legal issues and staying up to speed on how we can help each other succeed. ~ Our priority is the... 

Advocate Health

Envision Your Ophthalmology Career with a Thriving Team in Two Rivers, WI - 2-Year Salary Guarantee + Lucrative Sign On Bonus! Job at Advocate Health

 ...Nestled along the shores of Lake Michigan, Manitowoc and Two RiversWisconsins "Maritime Capital"offer the perfect blend of small...  ...Green Bay, these family-friendly communities boast Great Lakes boating, sailing, and fishing, miles of sandy beaches, inland lakes, state...